First at the level of personal relationships, then at the material level - the human being as both the primary success factor and the highest risk factor in the project.

Contents:

• How do I manage the relationship level?
• Avoiding barriers to dialogue, promoting dialogue
• Understanding of human nature and different perspectives of the world
• Action and perception: the basics
• Recognising and understanding conflicts: recognising early warning signals
• How to behave in conflict situations: war or peace?
• Basic strategies: repress, resolve or accept?
• Conflict resolution system: solutions between adaptation and power play
• Ways out of a deadlocked situation
• Question techniques for conflict resolution